Effective date: [9 January 2026]
Doctor Skin Clinic Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our services, visit our website, or communicate with us in any way.
This policy is written in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Doctor Skin Clinic Ltd
Registered in England and Wales
Registered office address: 758 Harrow Road, Wembley, HA9 6AZ
Email: hello@dslclinic.com
Telephone: 0208 004 0277
Website: www.dslclinic.com
For the purposes of data protection law, Doctor Skin Clinic Ltd is the data controller.
We may collect and process the following categories of personal data:
Identity information
This includes your full name, date of birth, gender, and title.
Contact information
This includes your address, email address, telephone number, and emergency contact details.
Medical and health information
This includes medical history, medications, allergies, consultation notes, treatment suitability assessments, consent forms, photographs taken for treatment purposes, and aftercare records. This information is classified as special category data.
Appointment and treatment information
This includes booking details, consultation dates, treatment plans, treatments undertaken, and follow up communications.
Financial information
This includes invoices, payment records, finance agreements, Klarna or third party payment provider information, and chargeback or dispute correspondence. We do not store full card details.
Technical information
This includes IP address, browser type, device information, and website usage data collected through cookies.
Marketing and communication information
This includes your communication preferences and your interactions with our emails, messages, and marketing materials.
We collect personal data directly from you through:
We use your personal data for the following purposes:
We process personal data under the following lawful bases:
Special category medical data is processed strictly for healthcare purposes and patient safety.
We may send you information about treatments, offers, or clinic updates where you have provided consent or where permitted under applicable soft opt in rules.
You can withdraw consent at any time by contacting us or using the unsubscribe option provided in our communications.
We may share your personal data with trusted third parties where necessary, including:
All third parties are required to process your data securely and in accordance with data protection legislation.
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including contractual protections required by law.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.
Access to medical records is restricted to authorised personnel only. Electronic records are password protected and stored on secure systems.
We retain personal data only for as long as necessary:
Once data is no longer required, it is securely deleted or anonymised.
You have the right to:
Information Commissioner’s Office
Website: www.ico.org.uk
Our website uses cookies to improve performance and user experience. You can manage cookie preferences through your browser settings.
Further information is available in our Cookie Policy.
We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
We may update this Privacy Policy from time to time. Any updates will be published on our website and, where appropriate, communicated to you.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Doctor Skin Clinic Ltd
Email: hello@dslclinic.com
Telephone: 0208 004 0277
We are committed to delivering excellent customer service. Our aspiration towards perfection and forward-thinking in the aesthetic industry has enabled us to develop our reputation as London’s leading Laser brand, with a steady growth of our services and locations in London.
